01Discover
Is this the right workflow to change?
We map the current workflow, its boundaries, exceptions, human decisions and evidence gaps before recommending automation.
- Output
- Current-state workflow and discovery decision
- Gate
- Build, simplify the process or stop
02Design
Where may AI act—and where may it not?
We define the AI task, allowed context, expected output, evaluation examples and the conditions that route work to a person before choosing a model. We name what AI may do, what a person approves and where exceptions go.
- Output
- Approved workflow boundary
- Gate
- Owners, evidence and operating limits are explicit
03Build
Can the bounded workflow run across the required systems?
Connect the required tools. Bound the AI steps. Add approvals, logs, error handling and recovery paths. Leave with an evaluation-ready workflow and explicit operating limits.
- Output
- Testable workflow preview
- Gate
- A production result is not implied before separate release and observation evidence exists.
04Prove
Does the workflow behave against agreed examples?
We evaluate agreed examples, exceptions, failure paths and human decisions, then record gaps instead of hiding them.
- Output
- Evaluation record and release recommendation
- Gate
- Accept, revise or stop
05Operate
Can the team own the workflow?
The delivery method includes evaluation criteria, logs, error handling, recovery steps, a playbook, a named owner and a review cadence.
- Output
- Observable operating routine
- Gate
- Owner can observe, recover and decide what changes next
Add an interface only when the workflow needs one.
Product Engineering Support covers only the web or mobile interface required by an approved workflow.
Scope the first decision.
Bring one workflow and enough context to decide whether discovery is useful.